Frequently asked questions

Have an annual inspection and clean as needed. Pets, renovations, visible dust/odors, or allergy/asthma concerns shorten the interval.

Most single-system homes take 2–4 hours depending on size, access, and contamination level.

Full-system source-removal: supply, return, trunks, blower, and accessible coil housing under negative pressure — verified with before/after photos.

Mechanical agitation (brushes/air whips/compressed air) with negative-pressure collection, full-system coverage, sealing access openings, and a photo-verified result.

We contain work areas, protect floors/furniture, and keep the system under negative pressure to capture debris.

Clear 3–4 ft around the air handler and registers, secure pets, make parking available, and ensure power/outlets are accessible.

End-to-end cleaning, airflow/back-pressure testing, roof/wall termination check, and photo proof. Most jobs take 45–90 minutes.

Annually for most homes; sooner for long runs, roof exits, heavy laundry use, or slow dry times / heat / odors.

No. We recommend smooth, rigid metal transition ducting for better safety and performance.

Yes. Night/weekend windows, coordination of COIs and access, phased plans by zone/floor, and a photo-verified handover.

Photo logs by system/zone, notes on access and issues found, and a brief turnover report. Pressure/airflow checks can be added on request.

Yes. We phase the plan by building/stack/floor with daily turnovers and clear barricades/tenant notices where required.

Yes. We provide COI/W-9 upon award and align site safety to your facility protocols (PPE, containment, lifts/roof safety, LOTO coordination).

We typically have same-week availability. For commercial projects, we align with your operating hours and blackout periods.

Pricing depends on system size, access, contamination, and scope. We provide a clear quote after assessment or site visit.

Cards, ACH, or invoice as specified in your quote. Commercial projects may include deposits/progress draws.

Yes. Air duct cleaning + dryer vent, or multi-unit service can be bundled for savings.

Please give at least 24 hours' notice for residential appointments. Commercial jobs may require longer notice based on proposal.

Yes. We align our work with ACR — The NADCA Standard and OSHA-safe practices.

Yes. Crews are background-checked and insured. COIs are available to clients and property managers on request.

We lay floor protection where needed, cover nearby items, maintain negative pressure, and tidy up before leaving.

No. Those are specialized services outside our scope. If we suspect such materials, we'll pause work and recommend appropriate remediation.

No. Mechanical cleaning is the core. Sanitizing/deodorizing is optional and used for specific odor or microbial concerns after cleaning.

Cleaning is primarily mechanical. Sanitizing/deodorizing is optional and only applied after proper source-removal, using EPA-registered solutions per label.

We guarantee proper source-removal cleaning. Persistent odors may indicate other causes (e.g., moisture intrusion or non-HVAC sources) that we'll help identify.

Contact us within 7 days; we'll review and may schedule a reasonable remedy such as a focused re-visit per our Terms.